Privacy Policy

Last updated: March 2026

Introduction

This Privacy Policy describes how Shift Elevate (by Infinite Solutions) collects, uses, and protects your personal information. It applies to our healthcare staffing and scheduling platform used by assisted living and memory care facilities, and to staff who use our services—including how we handle phone numbers and SMS notifications.

SMS consent

By opting in to SMS (e.g., texting REMINDERS to [your-toll-free-number] or via app form), you consent to receive non-marketing SMS from Shift Elevate. Message and data rates may apply. See full Terms & Conditions.

1. Information We Collect

We collect information you provide directly and through app usage, including:

  • Phone numbers (when you opt in to SMS notifications)
  • Names and contact details
  • Facility and role details (for staffing and scheduling)
  • Availability preferences and shift assignments

2. How We Use Your Information

We use your information solely for operational and transactional purposes. We do not use your data for marketing. Our uses include:

  • Shift reminders
  • Open shift alerts
  • Approval and scheduling notifications
  • Urgent facility updates

3. SMS-Specific Practices

We use Azure Communication Services to send SMS messages. Your phone number and message content are processed securely. We do not sell or share your data with third parties for their marketing. Data may be shared only with service providers necessary for message delivery.

4. Data Sharing

We share data only when necessary: with providers such as Azure (or similar communications platforms) for SMS delivery, and when required by law. We do not share your information with third parties for marketing.

5. Data Security

We use encryption, access controls, and other industry-standard measures to protect your data. We retain information only as long as needed for the purposes described in this policy.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request deletion of your data
  • Opt out of SMS at any time (reply STOP to any message or adjust settings in the app)

7. Children's Privacy

Our services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact Us

Questions about this Privacy Policy?

Contact us at support@shift-elevate.com or through our support form.

SMS consent reminder

By opting in to SMS (e.g., texting REMINDERS to [your-toll-free-number] or via app form), you consent to receive non-marketing SMS from Shift Elevate. Message and data rates may apply. See full Terms & Conditions.

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